Wondering about Pinnacle products? Curiosity is the first step to success. Check below for answers to some commonly asked questions.

Interested in learning how solid suface and quartz suraface stacks up against other products? Take a look at our product comparison table. Don't know what questions to ask? We have prepared a countertop questionnaire for those shopping for new countertops.

• Pinnacle Solid Surface FAQs
• Solid Surface Sinks FAQs
• HanStone Quartz Surfacing FAQs
• Stainless Steel Sinks FAQs

SOLID SURFACE FAQs

What is Pinnacle Solid Surface?

Pinnacle Solid Surface is 100% acrylic solid surface material. Pinnacle Solid Surface can be used in all areas of the home: the kitchen, bathroom, furniture and even wall cladding.

Why should I choose Pinnacle?

Pinnacle's commitment to bringing the highest quality material at the best price, places us above our competitors. We deliver 100% acrylic solid surface that is durable and easy to maintain.

How do I maintain my countertops?

The color runs solid throughout the material so minor scratches and chips can be repaired easily. Check out the Care and Maintenance page for more details.

Do I have any kind of guaranty with my countertops?

All Pinnacle Solid Surface countertops come with a 10 year warranty, read more here.

What options do I have as far as sinks and colors with Pinnacle Solid Surface?

For color options, view here. For sinks, view here.

Is Pinnacle Solid Surface easy to repair?

Yes. Scratches can be removed from Pinnacle Solid Surfaces by light sanding and then rubbing surface with a Scotch Brite™ pad.

Can I cut directly on my Pinnacle Solid Surface?

Although Pinnacle Solid Surface is a very durable surface, it is best to avoid cutting on the product in order to prevent scratches. A cutting board is recommended.

Can I place a hot pan or other heated item on my Pinnacle surface?

Pinnacle surfaces are able to withstand up to 350°F. However, it is not recommended to place hot pans directly on the surface. By doing so, prolonged or extreme heat can cause the material to yellow.

Will my Pinnacle countertop scratch easily?

Although Pinnacle is a highly durable surface, it can be scratched like any other surface. It is recommended that one be certain to always use a cutting board instead of cutting directly on the surface. Should your Pinnacle surface get scratched, please follow procedure on how to get rid of scratches in our Maintenance Page.

Can Pinnacle Surfaces be used in food preparation areas?

Yes, although it is recommended that you use a cutting board and clean appropriately.

How can I purchase Pinnacle Solid Surface?

Contact us by phone or email to find a fabricator in your area.

How do I find a price for your products?

Contact a fabricator in your area for a specific quote for your project. We provide only the raw materials, your fabricator will include labor and installation costs in your quote.

SOLID SURFACE SINKS FAQs

Can I get a solid surface sink in a color other than white or ivory?

Yes, our sinks are available in 12 colors. The two most popular colors, white and ivory are readily available in 7 designs. The other 10 colors are also available in additional designs as a custom order. Allow 2 weeks for a custom order sink.

Is it true that a solid surface sink can be integrated with solid surface sheets to form a countertop that has no seam?

Yes, the properties of solid surface material allow for integration for a seamless surface. This is important when you consider that food particles, moisture and bacteria can grow in any crevice.

Can I install a disposal under my solid surface sink?

Yes, our sinks are designed to be used in typical modern kitchens and baths, and in most cases our modern kitchens include garbage disposals.

Does a solid surface sink require special care?

No special cleaning products are needed to keep your Solid Surface sink looking beautiful day in and day out. Solid Surfaces sinks are non-porous so they can be easily wiped clean with a damp cloth or sponge and mild detergents or general purpose cleaners.

Will a solid surface sink dent?

Solid surface sinks will not dent and are not noisy like stainless steel sinks.

Will a solid surface sink scratch?

Solid surface sinks are scratch resistant but the surface may become damaged. However, because the color runs throughout the entire thickness, scratches and cuts can be removed and the surface restored to new condition. While Solid Surface sinks are extremely tough and durable, like any fine material it can be damaged if abused or mistreated.

What kind of certification does the sink have?

Our sinks and bowls (lavatories) passed or exceeded all the required tests preformed by Underwriters Laboratories, the most widely accepted and highly respected listing authority. The testing resulted in a dual UL-CSA certification.

What about mold and bacteria?

Solid surface, unlike other surfaces, does not need to be treated or sealed. It will not support the growth of mold or bacteria and when installed with a solid surface countertop provides a seamless edge, making clean-up a breeze.

What about stains, like coffee, tea, wine, and grape juice?

Some troublesome spills and stains such as food, hair dye, tea and fruit drinks may require more aggressive cleaning. These items can be removed with a solution of 50/50 bleach and water allowed to sit for 15 minutes , drained, and flushed with water. Follow with a general cleaner and flush with water. On factory matte finish, if you prefer, you can scrub with an abrasive cleanser.

Can harsh chemicals damage my solid surface sink?

Strong acids such as those found in drain cleaners, toilet bowl and oven cleaners should be used cautiously around GEMSTONE Solid Surfaces. If these items are accidentally spilled, wipe them up at once, flush with clear lukewarm water and wipe with a clean sponge.

Can I install a solid surface sink in a quartz surfaces countertop?

Yes, many high quality fabricators are doing just that, for the same reason, seamless appearance.

QUARTZ SURFACING FAQs

What is HanStone™?

Imagine the perfect surface: one that enhances the natural beauty of quartz with twice the strength and durability of granite. Cutting edge technology makes all of this possible. Through compression molding techniques, natural quartz stone is combined with small amounts of pigments and an epoxy resin resulting in a natural stone product of superior beauty and strength.

Is Hanstone™ suitable for commercial and residential use?

Yes, HanStone™ is suitable for most interior horizontal and vertical surfaces in both commercial and residential applications.

What are some of the commercial uses for HanStone™?

Commercial uses include health care, food service, education, retail, entertainment, corporate spaces, wall cladding, work surfaces, reception desks, sills, bar tops, vanity tops, wet bars, tabletops, counters.

What are some of the residential uses for HanStone™?

Residential uses include kitchen and bathroom countertops, wet bars, tub decks, tub and shower surrounds, furniture, desktops.

Can HanStone™ be used in food service applications?

Quartz surfaces meet requirements for food service applications such as countertops, backsplashes, dining, entertainment and recreational tabletops in public and private environments. HanStone™ is non-porous , which means it won’t absorb stains or foster harmful bacteria.

Does HanStone™ need to be sealed?

HanStone™ has an extremely dense, nonporous surface and does not need to be sealed.

What care and maintenance does HanStone™ require?

Maintenance has never been this easy. HanStone™ is non-porous and never needs sealing, which means it won’t absorb stains or foster harmful bacteria. Just use soap and water. HanStone™ is also durable, and chemical-resistant. It requires no sealants or waxes to retain is sheen and smooth surface.

How does HanStone™ resist heat?

While HanStone™ is highly resistant to heat, it is not heat-proof. Sudden or rapid changes of temperature or direct sustained heat can damage any stone surface. The use of trivets or hot pads are recommended under hot pots and pans, electric skillets and griddles, roasting ovens, crock-pots, heat lamps pans and other heat producing appliances.

How well does HanStone™ resist stains?

Spill some wine? No problem. HanStone™ won't absorb stains or foster harmful bacterial. Just use soap and water, and relax.

How well does HanStone™ resist scratches?

Because quartz is one of nature’s hardest materials, you’d have to use diamonds, rubies or topaz to scratch this surface. Scratching and chipping are nearly non-existent.

Does HanStone™ have a warranty?

We believe in our product. That’s why all HanStone™ surfaces are backed by a limited 10-year transferable warranty. It’s a lasting investment sure to increase the value and beauty of your home.

Who makes HanStone™?

Since 1952 Hanwha has been building a reputation for innovation in building materials. You can count on superior quality and durability from all of this manufacturers products.

Why does Pinnacle Countertop Solutions offer HanStone™?

Pinnacle Countertop Solutions has searched the world over to find the finest quality products available. It is our belief that HanStone™ meets our stringent requirements for superior quality and a strong history in the building materials market.

Is Quartz Surface a new product?

No, Quartz Surfaces, also referred to as Engineered Stone is over 11 years old. It has been tried and tested to be a superior product.

Will I need to have my HanStone Quartz Surface countertop sealed?

No sealing, conditioning and polishing are things of the past. Spills are not a problem.

STAINLESS STEEL SINKS FAQs

What are the Benefits of buying a stainless steel sink?

Stainless steel offers a contemporary and industrial look at an affordable price. It is chip resistant, stain resistant, and easy to clean. Hot pans won’t hurt it. Stainless steel is still the most popular kitchen sink style. For those on a tight budget, stainless steel provides the lowest price point.

There are so many stainless steel sinks on the market today, how do I know I’m getting a good quality sink from Pinnacle Countertop Solutions?

Not all stainless steel sinks are created equal. There are three main things to look for in a stainless sink.

1. The thickness or gauge of the steel;
2. The sound deadening ability (which determines how loud the noise is when something is dropped into the sink, such as a piece of silverware).
3. Chrome / nickel content.

1.) The thicker the steel, the less susceptible it is to denting, bowing and noise transmission from silverware, pots and pans hitting the metal surface. The thickness, called “guage” can be determined by its number. The lower the number, the thicker the steel. (Gauge is an inverse measurement - 22 gauge is thinner than 20 gauge.) A thicker gauge stainless steel sink will maintain water temperature longer and has more sound deadening qualities. Thicker gauge stainless steel sinks are generally more expensive.

2.) In addition to being,16 and 18 guage thickness (accurately measured), our sinks come with a coating and a dampner on the underside to cut down on noise. We have found that not all sinks advertise a true guage measurement. You can be assured that ours measure up to the standards.

3.) Chrome increases hardness and wear resistance. Nickel increases strength and improves shock resistance. 18% chrome and 10% nickel (18/10) is the preferred content for high end stainless steel sinks. 18/10 stainless steel is completely hygienic, will not rust and will maintain its appearance much longer than lesser grade steel.

Our stainless steel sinks have been tested and certified by SGS Testing Labs in the U.S.A. to be 304 type stainless steel with a minimum chromium/nickel content of 18/10. Every one of our stainless steel sinks is hand polished and has to pass 3 quality control inspections before being approved for shipment.

How important is the undercoating?

It's extremely important because it absorbs sound, protects against condensation and helps maintain sink water temperature.

What kind of warranty does your stainless sink come with?

Our stainless steel sink carries a limited lifetime warranty, to the original owner in a residential application. You can expect a lifetime of service from our stainless steel sinks. (Henceforth, the lifetime warranty)

How do I care for a stainless steel sink?

With proper care and maintenance you sink will maintain its luster and shine. Your Stainless Steel Sink is maintained in 3 simple steps.

1. Clean regularly with mild detergent solution and/or clean water using a soft cloth or sponge and rubbing gently.
2. To prevent mineral deposits from building up on the surface of the sink, rinse and towel dry after every use.
3. Use cleaners that state “suitable for stainless steel” to perform a deep cleaning once each week. Use a soft cloth or sponge and rub in the direction of the finish lines. Regular deep cleaning is preferred rather than an occasional aggressive cleaning.

See our care and maintenance page for more detailed maintenance instruction.